Shipping Policy
At FashionGenius.store, we strive to deliver your orders safely and on time. Please read our shipping policy carefully to understand how we handle deliveries.
1. Delivery Time
- We offer pan-India delivery within 7-10 business days from the date of order confirmation.
- Delivery times may vary based on your location and unforeseen logistical delays (such as weather, festivals, or public holidays).
2. Shipping Charges
- Free Shipping is available for all orders above ₹1000.
- For orders below ₹1000, a nominal shipping fee will be added at checkout.
3. Order Processing
- All orders are processed within 1-3 business days.
- You will receive a confirmation email and tracking details once your order is shipped.
4. Tracking Orders
- After dispatch, you will receive a tracking link via email or WhatsApp, allowing you to monitor your shipment in real-time.
5. Delayed or Failed Delivery
- In the rare case of shipping delays, we will inform you via email or phone and provide updated delivery timelines.
- If an incorrect or incomplete address is provided, FashionGenius.store is not liable for failed deliveries.
6. Area We Serve
- Currently, we only ship within India. We are working towards expanding our shipping capabilities to international locations in the near future.
7. Damaged or Lost Products
- If you receive a damaged item, please contact us within 48 hours of delivery with photos of the package and product.
- Lost packages due to courier errors will be investigated, and we’ll take necessary action to resolve the issue.
For any shipping-related assistance, feel free to reach out:
📧 support@fashiongenius.store